The 4-day work week and 9-day fortnight are getting more airtime, with some businesses trialling shorter work patterns. For many employees, it’s an appealing idea: better work-life balance, less commuting, more time for family.
But for small business owners, especially those working in the business every day, the practicalities aren’t always clear. That’s why when the topic comes up, it’s tempting to shut it down straight away.
The problem? A flat “no” can leave staff feeling unheard or undervalued, and in some cases, resentful. Here’s how to approach the conversation in a way that protects your business and your relationships with your team.
1. Hear them out first
Even if your gut reaction is “we can’t do that,” let them explain their thinking. Sometimes the request isn’t really about fewer hours, it’s about burnout, family pressures, or wanting more flexibility.
2. Be honest about the challenges
You don’t need to pretend it’s easy. Explain the realities like maintaining customer service, covering shifts, or keeping up production so they understand your perspective.
3. Look for middle ground
If a full 4-day week isn’t possible, there might be alternatives:
- Rostered days off on rotation
- Flexing start and finish times
- Adjusting hours during quieter seasons
- Trialling a 9-day fortnight first
4. Involve staff in problem-solving
Instead of delivering a “no,” ask:
“If we explored this, how would we cover the work or keep customers happy?”
When people help find solutions, they’re more likely to accept the outcome whether it’s a yes, no, or “not now.”
5. Keep the door open
Even if it’s not viable today, letting staff know you’re willing to revisit the idea later helps avoid long-term resentment. It signals that you value their input, even when you can’t say yes.
Bottom line:
The 4-day work week isn’t a fit for every small business, but the way you handle the conversation matters. Showing you’re willing to listen and explore options rather than shutting it down can go a long way to keeping your team engaged and loyal.
Need help navigating big workplace conversations?
At Business Life Support, we work with small business owners to find practical solutions that balance staff needs with business realities. Whether it’s handling flexible work requests, improving communication, or keeping your team engaged, we can help.
Get in touch today to talk through your challenges and find the right approach for your business. Click here to contact us.