Category: Business Support


  • The business kept running. But nobody knew how.

    The business kept running. But nobody knew how.

    It was a Tuesday morning. The owner had gone into hospital…

  • Your Staff Aren’t the Problem. Your System Is.

    Your Staff Aren’t the Problem. Your System Is.

    Why inconsistent service in small businesses almost always comes down to…

  • What Business Life Support Actually Does (And Why Most Small Business Owners Need It)

    What Business Life Support Actually Does (And Why Most Small Business Owners Need It)

    There is a point in almost every small business where the…

  • How Are You Going Right Now?

    How Are You Going Right Now?

    Not your Business… You! There’s a lot of noise at the…

  • Caught Between AI, DIY and Doing Nothing? Why We Launched Ready Site

    Caught Between AI, DIY and Doing Nothing? Why We Launched Ready Site

    Since starting Business Life Support, I’ve worked with a variety of…

  • When Operational Memory Becomes Your Biggest Business Weakness

    When Operational Memory Becomes Your Biggest Business Weakness

    Most businesses don’t fail because the owner doesn’t care enough. They…

  • Top 5 Operational Focus Areas Small Businesses Must Get Right in 2026

    Top 5 Operational Focus Areas Small Businesses Must Get Right in 2026

    Most small business owners don’t wake up thinking about operations. They…

  • How a Poor Recruitment Process Can Hurt Your Brand and Revenue

    How a Poor Recruitment Process Can Hurt Your Brand and Revenue

    Most business owners understand how damaging poor customer service can be…

  • How to Handle Unsolicited Business Advice From Family This Christmas

    How to Handle Unsolicited Business Advice From Family This Christmas

    For many business owners, Christmas isn’t just a break – it’s…

  • When You Can’t Sell Yourself, It’s Time to Reset

    When You Can’t Sell Yourself, It’s Time to Reset

    Last week, I went to a trade show.I met the owner…