Business Continuity Planning

What happens to your customers when something breaks?

Business Continuity Planning – keeping the standard when the day goes wrong

Every business hits a disruption sooner or later, a power outage, a POS system down, a supplier falling through, a team member off sick with no warning. None of that has to become a crisis.
What turns a disruption into a crisis is nobody knowing what to do next, and while your team is figuring it out, your customers are watching.
That’s the part most continuity planning misses. It gets treated as a risk problem – insurance, downtime, liability. It’s also, always, a customer experience problem. How you handle the disruption is usually what a customer remembers, not the disruption itself.

Consider what would actually happen in each of these situations.

Power goes out before the lunch-time rush.

Does a customer get told what’s happening, or do they just stand there?

Your phone or
internet drops.

Does an enquiry just ring out, or does someone know what to do instead?

A key supplier
falls through.

Does the customer find out from you, or do they find out when their order doesn’t turn up?

Communication
& control

 Does the standard hold, or does whoever’s covering wing it?

None of these need drama to plan for. They just need a clear document that tells whoever’s on shift what to do, and what the customer should hear while they’re doing it. That’s what a Business Continuity Plan is.

Start Here – the easiest first step

Business Continuity Toolkit – $49 + GST (self-guided, instant download)

Structured templates covering nine common disruptions, power failure, cyber attack, flood, being locked out of your premises, staff absence, internet or phone outage, supplier interruption, equipment failure, and theft, plus a framework to build your own scenario for anything specific to your business.
Every scenario asks two questions: what do we do, and how does this look and feel to the customer.
Work through it at your own pace, most owners finish it in a few focused hours.
Download the Business Continuity Toolkit
Learn More

Want help building it or already done?

Toolkit Review Session – $295 + GST

Completed the toolkit and want expert feedback?
Completed your toolkit and want someone to sense check it? This is a 60-minute session with us – to review it, stress-test it, and flag exactly what’s missing before it’s ever needed.
Applies to both a Business Continuity Plan and an Owner Continuity Plan.

Guided Business Continuity Planning – From $1,850 + GST

Prefer to build it with us rather than alone? We will work through it together, drawing out what needs to happen for the disruptions that could potentially hit your business and impact your customer experience.
Includes:
• Response plans for your highest-risk disruptions
• Communication templates for staff, customers and suppliers
• Decision-making authority, who can act without waiting for you
• A recovery and review process, so you get sharper after every incident

Keep It Current

Continuity Plan Yearly Review – from $445 + GST

Your yearly review to ensure everything is up to date.
Your business changes, new staff, new suppliers, new systems. An annual review keeps the plan accurate to how the business actually looks now.

What an Business Continuity Plan covers

Foundations

Who’s responsible for keeping it current, your priority contacts, and the quick how-to’s worth knowing before you need them.

Disruption Response Plans

Step-by-step for each scenario likely to hit your business, what to do, who to call, and what the customer sees and hears while it’s happening.

Communication & Escalation

Ready-to-use messages for staff, customers and suppliers, and a clear structure for who can decide what without waiting on you.

Recovery & Review

Closing out an incident properly, and capturing what you’d do differently next time.

Governance & Maintenance

Where the plan is stored, who can access it, and how to keep it current. Because a plan that is out of date or can’t be found, is no plan at all.

Put the plan in place. Then get on with running the business.

Most businesses know they should have something like this. Very few do. It doesn’t take long to build, and it doesn’t need to be complicated, it just needs you to write down what your team would need to keep the standard, and what your customers should hear, while it happens.

Start Your Business Continuity Plan
Download the Toolkit