Ongoing CX Testing
& Tracking
Whatever got you started, this is how you find out if it’s holding.
A one-off look tells you where things stood on the day you looked at it. It doesn’t tell you what’s still true six months later, once new staff are on, habits have drifted, or a competitor’s moved.
These three services keep watching after the first look is done.
What happens without it
– A new hire starts, and nobody tells them what “good” actually looks like here. They copy whoever trained them, mistakes and all.
– Your response time quietly creeps from same-day to two days. Nobody decided that, it just happened, and nobody’s watching for it.
– A competitor starts doing something your customers are mentioning in reviews, and you find out from a customer, not from watching.
– Three reviews in a row mention the same friction point, but the average rating’s still 4.8, so nobody flags it as a pattern.
Why testing beats checking in
Asking your team “how’s it going” gets you their read on it, which is exactly the same blind spot the original CX work was built to get around. Independent testing doesn’t ask, it checks. That’s the difference between a report you can trust and a report that just confirms what you already believed.
The options
Recurring CX Testing
& Check-ups
1 in-person + 1 online review, monthly
Feedback &
Survey Check-ups
Ongoing monitoring of your businesses reviews & feedback forms
Ongoing Competitor Tracking
Regular benchmarking across named competitors
Free CX Score
A free five minute, ten question check, covering both your customer experience and what would happen if you weren’t there to hold things together. You’ll get an instant result, and a clear read on where the risk actually sits.
Recurring CX Testing & Check-ups
What you actually get:
A trend line, not a snapshot. One month tells you where you stand. Six months of consistent checks tells you whether you’re improving, holding steady, or slipping, and exactly when it started if you are.
Who it’s for:
Any business that’s taken a first look at its CX, however deep, and wants to know if things are still on track.
Feedback & Survey Check-ups
What you actually get:
Someone else reading every review and piece of feedback, not just the ones that are hard to ignore. Recurring friction gets flagged as a pattern, even while your rating still looks fine, so you’re fixing it before it costs you the next ten customers who read it.
Ongoing Competitor Tracking
What you actually get:
Most businesses only notice a competitor’s moved when a customer mentions it, or worse, when they’ve already left. This catches the shift while there’s still time to respond to it, not after.