Online CX Training Terms and Conditions
Online CX Training Agreement:
These terms apply to all online training courses booked through businesslifesupport.com.au. By completing a booking you agree to them.
1. The Course
Business Life Support online cx training courses are delivered live online across two scheduled sessions. Session dates, times and duration are stated on the course page at the time of booking. Courses are facilitated live and are not pre-recorded or self-paced.
2. Booking and payment
A place is confirmed only once full payment has been received and a confirmation email has been issued by Business Life Support. Payment is processed securely by Stripe. All prices are shown at check out are in Australian dollars and inclusive of GST.
3. Tax invoices
A payment receipt is issued automatically at the time of purchase. A tax invoice is issued separately by Business Life Support within three business day of payment. If invoice details need to be amended, contact Business Life Support within ten days of purchase.
4. Places and minimum numbers
Places are limited and allocated on a first-paid basis. Business Life Support reserves the right to postpone or cancel a course where minimum numbers are not reached. Where this occurs, participants will be offered a transfer to the next scheduled course or a full refund, at their election.
5. Cancellation and transfer by the participant
Cancellations must be made in writing to info@businesslifesupport.com.au.
– More than 21 days before Session 1: full refund, or transfer to a future course at no cost.
– Between 7 and 21 days before Session 1: transfer to a future course at no cost, or a refund of 50 per cent of the fee paid.
– Less than 7 days before Session 1: no refund is available. The place may be transferred to another person from the same business at no cost.
– Non-attendance without notice is treated as a cancellation with less than 7 days notice.
6. Substitutions
A booked place may be transferred to another person within the same business at any time before Session 1 by notifying Business Life Support in writing.
7. Missed sessions
Courses are delivered live and sessions are not recorded for later viewing. Where a participant is unable to attend one session, Business Life Support will provide the relevant materials and, where practical, offer a catch-up option. This is offered at the discretion of Business Life Support and is not guaranteed.
8. Changes by Business Life Support
Business Life Support may change session dates, times or delivery platform where circumstances require. Participants will be given as much notice as reasonably possible. Where a change makes attendance impractical, a transfer or full refund will be offered.
9. Access and technology
Participants are responsible for their own internet connection, device, audio and video capability. Joining details are provided in the confirmation email. Business Life Support is not responsible for a participant’s inability to connect due to their own equipment, network or workplace restrictions.
10. Course materials and intellectual property
All course materials, workbooks, frameworks and content, including the Business Life Support Customer Experience Principles, remain the intellectual property of Business Life Support. Materials are provided for the personal use of the registered participant and their business. Materials must not be reproduced, distributed, resold or used to deliver training to third parties without written permission.
11. Recording
Participants must not record, photograph or transmit any part of a session without prior written consent from Business Life Support.
12. Conduct
Business Life Support may remove a participant from a session where their conduct is disruptive, offensive or affects the experience of other participants. No refund applies where a participant is removed on these grounds.
13. Privacy
Information collected during booking is used to administer the course, issue invoices and communicate about the course. Details are handled in accordance with the Business Life Support privacy policy and are not sold or shared with third parties for marketing purposes.
14. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law. Where Business Life Support is liable under a consumer guarantee that cannot be excluded, liability is limited to resupplying the course or refunding the fee paid.
15. Limitation of liability
Course content is general in nature and does not constitute legal, financial or professional advice specific to any business. Business Life Support is not liable for any business decision made on the basis of course content. To the extent permitted by law, total liability is limited to the fee paid for the course.
16. Governing law
These terms are governed by the laws of New South Wales, Australia.
17. Contact
Business Life Support
info@businesslifesupport.com.au
0409 226 290
businesslifesupport.com.au
Business Life Support is a registered business entity of Shute Vintners Pty Ltd (ACN 168 479 276) of 6 Annesley Street, Leichhardt, NSW 2040 (we, us and our) operate a website at www.businesslifesupport.com.au (our Website) which provides business support services and consultancy.
These terms apply to all online training courses booked through businesslifesupport.com.au. By completing a booking you agree to them.
1. The Course
Business Life Support online cx training courses are delivered live online across two scheduled sessions. Session dates, times and duration are stated on the course page at the time of booking. Courses are facilitated live and are not pre-recorded or self-paced.
2. Booking and payment
A place is confirmed only once full payment has been received and a confirmation email has been issued by Business Life Support. Payment is processed securely by Stripe. All prices are shown at check out are in Australian dollars and inclusive of GST.
3. Tax invoices
A payment receipt is issued automatically at the time of purchase. A tax invoice is issued separately by Business Life Support within three business day of payment. If invoice details need to be amended, contact Business Life Support within ten days of purchase.
4. Places and minimum numbers
Places are limited and allocated on a first-paid basis. Business Life Support reserves the right to postpone or cancel a course where minimum numbers are not reached. Where this occurs, participants will be offered a transfer to the next scheduled course or a full refund, at their election.
5. Cancellation and transfer by the participant
Cancellations must be made in writing to info@businesslifesupport.com.au.
– More than 21 days before Session 1: full refund, or transfer to a future course at no cost.
– Between 7 and 21 days before Session 1: transfer to a future course at no cost, or a refund of 50 per cent of the fee paid.
– Less than 7 days before Session 1: no refund is available. The place may be transferred to another person from the same business at no cost.
– Non-attendance without notice is treated as a cancellation with less than 7 days notice.
6. Substitutions
A booked place may be transferred to another person within the same business at any time before Session 1 by notifying Business Life Support in writing.
7. Missed sessions
Courses are delivered live and sessions are not recorded for later viewing. Where a participant is unable to attend one session, Business Life Support will provide the relevant materials and, where practical, offer a catch-up option. This is offered at the discretion of Business Life Support and is not guaranteed.
8. Changes by Business Life Support
Business Life Support may change session dates, times or delivery platform where circumstances require. Participants will be given as much notice as reasonably possible. Where a change makes attendance impractical, a transfer or full refund will be offered.
9. Access and technology
Participants are responsible for their own internet connection, device, audio and video capability. Joining details are provided in the confirmation email. Business Life Support is not responsible for a participant’s inability to connect due to their own equipment, network or workplace restrictions.
10. Course materials and intellectual property
All course materials, workbooks, frameworks and content, including the Business Life Support Customer Experience Principles, remain the intellectual property of Business Life Support. Materials are provided for the personal use of the registered participant and their business. Materials must not be reproduced, distributed, resold or used to deliver training to third parties without written permission.
11. Recording
Participants must not record, photograph or transmit any part of a session without prior written consent from Business Life Support.
12. Conduct
Business Life Support may remove a participant from a session where their conduct is disruptive, offensive or affects the experience of other participants. No refund applies where a participant is removed on these grounds.
13. Privacy
Information collected during booking is used to administer the course, issue invoices and communicate about the course. Details are handled in accordance with the Business Life Support privacy policy and are not sold or shared with third parties for marketing purposes.
14. Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any right or remedy under the Australian Consumer Law. Where Business Life Support is liable under a consumer guarantee that cannot be excluded, liability is limited to resupplying the course or refunding the fee paid.
15. Limitation of liability
Course content is general in nature and does not constitute legal, financial or professional advice specific to any business. Business Life Support is not liable for any business decision made on the basis of course content. To the extent permitted by law, total liability is limited to the fee paid for the course.
16. Governing law
These terms are governed by the laws of New South Wales, Australia.
17. Contact
Business Life Support
info@businesslifesupport.com.au
0409 226 290
businesslifesupport.com.au
Business Life Support is a registered business entity of Shute Vintners Pty Ltd (ACN 168 479 276) of 6 Annesley Street, Leichhardt, NSW 2040 (we, us and our) operate a website at www.businesslifesupport.com.au (our Website) which provides business support services and consultancy.