Category: Customer Experience
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The Complaints You Never Hear
When something goes wrong in front of you, you find out.…
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Six things every customer wants to feel
Ask someone about a bad customer experience and they will not…
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The Experience Gap: what you think happens, and what your customer actually gets
Ask a business owner how a customer is looked after and…
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What your customer experiences between ‘enquiry’ and ‘yes’ is costing you more than you think.
Most small business owners think about customer experience as what happens…