BLS Insights
Practical reading on customer experience, continuity and the gaps that quietly cost businesses their customers.
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Be honest. At some point over the weekend – even briefly – your business crossed your mind. It wasn’t a…
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As a business owner, you are the heartbeat of your company. You hold the key relationships, the access codes, and…
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(Nearly) Every business owner watch’s their financial reports closely. Revenue, expenses, margins are the in forefront of your mind everyday.…
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There’s one sentence that quietly weakens more small businesses than almost anything else. It sounds harmless, even reassuring. “Only I…
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Since starting Business Life Support, I’ve worked with a variety of businesses – cafés, tradies, professional services, start-ups and established…
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Most businesses don’t fail because the owner doesn’t care enough. They fail because too much of the business exists only…
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Most small business owners don’t wake up thinking about operations. They think about sales, customers, staff issues, cash flow, and…
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Most business owners understand how damaging poor customer service can be to their brand and revenue. A rude interaction.A slow…
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For many business owners, Christmas isn’t just a break – it’s also unsolicited business advice season. Somewhere between the first…
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Most CEOs believe they have a good read on how their leadership team is performing. You’re in the meetings. You…
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Last week, I went to a trade show.I met the owner of a sales consultancy and he did what good…
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Running a small business isn’t for the faint-hearted. It’s rewarding, yes; but it’s also relentless. Some weeks everything clicks: your…
DIY CX Self-assessment
A self-guided workbook that walks you through your own customer experience, we then review your responses against what’s actually visible and industry standards.
Categories
- Baby Boomers (5)
- Business Support (24)
- Business Tool Kit (16)
- Checklists (8)
- Coaching (19)
- Customer Experience (4)
- Customer Service (13)
- CX Audits (1)
- CX Score (2)
- CX Training (1)
- Health Check (16)
- Leadership Insights Program (2)
- Mystery Shop (1)
- Operational support (4)
- Owner Continuity Planning (2)
- Ready Site (1)
- Top Tips (13)
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CX Training
Learn to see your business the way your customers already do. Practical training you can use tomorrow.
Customer Experience Audits
Your customers are forming an opinion every time they interact with your business. Do you know what that is?